If it is a mailing issue where it got lost in transit, just let us know and we will send out a replacement. If the tracking shows Delivered, we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue, we will offer one-time free size replacement 1 size smaller or bigger than the original size on the order.
We do not offer size exchanges on baby onesies and all over print orders.
If it is an issue on our end where we sent out the wrong product, the wrong size, bad graphic, just send us a picture of what you received for quality control purposes and we can offer a refund or replacement.
If it is any issue where you just don't like the product, we do not offer replacements or refunds since we do print on demand for custom products.
*** Attention: We never need anything sent back to us, we just need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order
- Please provide your name and email.
- Please provide the order number
- Please provide the picture of the wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this, we will print a replacement product and send it right out!